Return Policy

Introduction

At Intellecar, we strive to provide high-quality car modification accessories and a seamless shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your options for returns, exchanges, and refunds.

Eligibility for Returns

Products may be eligible for return if they meet all the following conditions:

  1. The item is unused, uninstalled, and in its original packaging.

  2. The return request is made within 14 days of delivery.

  3. You provide a valid proof of purchase (order number or receipt).

Note: Certain items, such as customized or personalized accessories, may not be eligible for return.

How to Request a Return

To initiate a return:

  1. Contact our customer support team at [your contact email] with your order number and reason for the return.

  2. Our team will guide you through the return process and provide a Return Authorization (RA) number if approved.

  3. Pack the item securely in its original packaging and include all accessories, manuals, and documentation.

  4. Ship the item back to the address provided by our team. Customers are responsible for return shipping costs, unless the product was defective or damaged.

Refunds

Once your return is received and inspected:

  • Approved Returns: Refunds will be processed to the original payment method within 7–10 business days.

  • Partial Refunds: Partial refunds may be granted if the product shows signs of use or missing components.

  • Defective/Damaged Items: If a product is defective or damaged upon arrival, Intellecar will cover the return shipping cost and provide a full refund or replacement.

Exchanges

If you wish to exchange an item for a different product:

  • Follow the same return process to return the original item.

  • Place a new order for the replacement item after your return is approved.

Note: Exchanges are subject to product availability.

Non-Returnable Items

The following products are non-returnable:

  • Customized or personalized accessories

  • Items installed or altered after purchase

  • Clearance or final-sale products (if specified at the time of purchase)

Shipping Damage or Lost Items

If your order arrives damaged or is lost during delivery:

  • Contact Intellecar immediately with photos of the damaged product or proof of non-delivery.

  • We will work with the shipping provider to resolve the issue and may offer a replacement or full refund.